Network and Website Notification System
If you'd like to receive notifications of our network status and unscheduled maintenance and emergency outages, please follow ProjectA911 on Twitter or subscribe to our Google Group for the most detail.
Current Status
Support and Emergency Line Procedure
Project A's in-house technical and customer support staff are ready to help, Monday-Friday, 8am-5pm Pacific Time, and will respond to emergency requests 24x7.
During Regular Business Hours
- Go to projecta.com/support to review our support ticket process. (Or visit projecta.com and click on Support.)
- Fill out our Product and Service Support Form at support.projecta.com or email help@projecta.com which will open a ticket for you automatically.
- As a follow up, you can also call our General Support Line at (541) 488-1702 x108
If your connectivity is down, or you can not reach support.projecta.com
STEP 1: Email help@projecta.com
STEP 2: Call the emergency message line (541) 488-1702 x301
This will page our on-call technicians, and you will receive a response as soon as possible, with a maximum of a 2 hour response time, depending your support level. In your message, please make sure you leave your full name, organization name, and a phone number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.
After Hours Emergency Support
STEP 1: Fill out a support ticket at support.projecta.com or email help@projecta.com
STEP 2: Call the emergency message line (541) 488-1702 x301
This will page our on-call technicians, and you will receive a response as soon as possible, with a maximum of 2 hour response time, depending on support level. In your message, please make sure you leave your full name, organization name, and a phone number. Use the Support Form before calling (if possible) and note your Ticket Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.
Scheduled Maintenance Window
In order to maintain our network security and reliability, we must occasionally make upgrades to our network and software. Most often these upgrades take only minutes, and are usually imperceptible to our customers. However, sometimes a longer outage is required. If you do notice a period of downtime during this maintenance window, please be assured that this is to maintain the integrity of our network.
This maintenance window is from Wednesday night at 9pm until Thursday morning at 2am, Pacific Time.
Phone Numbers
General Support Line
Web Services
Emergency Message Line
This will page our on-call technicians, and you will receive a response as soon as possible, with a maximum of 2 hour response time, depending on support level. In your message, please make sure you leave your full name, organization name, and a phone number. Use the Support Form before calling (if possible) and note your Ticket Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.
Mobile Phones (please use only if you do not receive a response from our emergency procedure.)
Paul Steele - (541) 227-8189
Jim Teece - (541) 227-8188