Project A, Inc. Network and Website Notification System
If you'd like to receive notifications of our network status, scheduled and unscheduled maintenance and emergency outages, please follow ProjectA911 on Twitter or subscribe to our Google Group for the most detail.

Google Group



Support and Emergency Line Procedure

Project A's in-house technical and customer support staff are ready to help, Monday-Friday, 8am-5pm Pacific Time, and will respond to emergency requests 24x7.

During Regular Business Hours

      • Go to http://www.projecta.com/support to review support ticket process. (Or visit www.projecta.com and click on Support.)
      • Fill out our Product and Service Support Form at http://www.projecta.com/Postticket.asp
      • As a follow up, you can also call our General Support Line at (541) 488-1702 x105

If your connectivity is down, or you can not reach www.projecta.com

Emergency Message Line
(541) 488-1702 x301
This will page our on-call technicians, and you will receive a response ASAP, with a maximum of a 2 hour response time. In your message, please make sure you leave your full name, organization name, and a phone number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.

After Hours Support

Emergency Message Line
(541) 488-1702 x301
This will page our on-call technicians, and you will receive a response ASAP, with a maximum of 2 hour response time. In your message, please make sure you leave your full name, organization name, and a phone number. Use the Support Form before calling (if possible) and note your Incident Tracking Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.

Scheduled Maintenance Window

In order to maintain our network security and reliability, we must occasionally make upgrades to our network and software. Most often these upgrades take only minutes, and are usually imperceptible to our customers. However, sometimes a longer outage is required. If you do notice a period of downtime during this maintenance window, please be assured that this is to maintain the integrity of our network.

This maintenance window is from Wednesday night at 9pm until Thursday morning at 2am, PST.

Phone Numbers

General Support Line
(541) 488-1702 x105

Web Services
(541) 488-1702 x103

Emergency Message Line
(541) 488-1702 x301
This will page our on-call technicians, and you will receive a response ASAP, with a maximum of 2 hour response time. In your message, please make sure you leave your full name, organization name, and a phone number. Use the Support Form before calling (if possible) and note your Incident Tracking Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.

Mobile Phones
Paul Steele - (541) 227-8189
Jim Teece - (541) 227-8188